Customer Support Specialist - INTERNSHIP FOR STUDENTS

Basic information

LocationČeská republika

TechnologyService Desk

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Will help you with this position:

Valeriya Grigoryeva

Valeriya Grigoryeva

IT Recruiter

P: valeriya.grigoryeva@tietoevry.com

E: valeriya.grigoryeva@tietoevry.com

I'm interested in this job
We are looking for a junior/trainee to join Internal Tietoevry ICT Operations team to extend our support capabilities.

With us you will be responsible for:

We are looking for a new colleague to Customer Support Specialist role in our internal ICT operations team, who will:
  • monitor incoming customer requirements
  • perform customer requirements quality check and follow up
  • support end users by
  • direct communication with end users to understand their issues and requirements
  • fixing issues and fulfilling end user’s requirements (based on provided instructions in timely manner)
  • administer IT systems
  • keeping evidence of customer cases and applied solutions in ticketing systems
  • help to improve existing instructions and documentation
  • working further with customer issues database by analyzing them and creating overview reports
  • help with applications development by testing application features according to existing testing scenarios

We expect you to have:

  • passionate for learning and personal development
  • communicative team player, but also able to work independently
  • responsible and reliable
  • not afraid of IT (user IT knowledge is enough – you will learn )
  • fluent written and spoken English

We offer:

  • Czech tutor introducing you into your new role
  • induction trainings and specialized courses
  • gaining experience in areas of
end user communication and support
  • remote cooperation with distributed international teams
IT service management
data analysis, etc.
to get you into understanding corporate business processes
  • help with learning and experiencing most frequent IT tools like Microsoft Technology Stack (Office 365, Teams, SharePoint, etc.), ServiceNow, Qlik Sense, ERP, etc.
  • home office as well as cozy equipped Ostrava TietoEVRY Towers office
  • flexible working hours up to 20 hours per week
  • career growth with possible future employment

Basic information

LocationČeská republika

TechnologyService Desk

Add to wishlist

Will help you with this position:

Valeriya Grigoryeva

Valeriya Grigoryeva

IT Recruiter

P: valeriya.grigoryeva@tietoevry.com

E: valeriya.grigoryeva@tietoevry.com

I'm interested in this job

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Want us to contact you? Just tell us how.

via e-mail

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.

via text message

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.

via phone

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.

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Customer Support Specialist - INTERNSHIP FOR STUDENTS
Nahrát

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.