Genesys specialist

Basic information

LocationČeská republika

TechnologyVoice

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Are you a fan of Genesys? Do you rule SIP, routing and data packet magic? Is analyzing log data a piece of cake for you? For our Digital Customer Services team, we are searching for a candidate who will be forming and supporting services built on Genesys solutions. We are focusing on implementation and maintaining contact centers for our customers which are big Nordic banks, insurance companies and retail customers.

With us you will be responsible for:

  • Work with technology teams supporting the contact center ecosystem
  • Monitor the environment for service impacting issues then solve, communicate and escalate when necessary
  • Work directly with a business and other technology areas to deliver new capabilities that will enhance our client’s customer experience as well as increase their business efficiencies.
  • Constantly challenge yourself to learn as technology evolves.
  • Have the freedom to be open-minded, creative, and self-critical.
  • You and your team will also have the autonomy to experiment, especially in the spirit of agile - do what works, try new things, and stop doing things that don’t work.

We expect you to have:

  • Ability to analyse, advise and communicate critical user and systems issues.
  • Ability to prioritize across multiple competing priorities and ensure timely outcomes.
  • Strong analytical and organizational skills.
  • Experience collaborating with business areas to achieve business goals.
  • Fast learner and driven to action.
  • Ability to work well with on-site and with remote team members
  • Working knowledge of contact centers operations and ability to troubleshoot complex issues in these areas welcomed
  • Good knowledge of SIP, TCP/IP, packet tracing tools & practices

We offer:

  • Home office, extra week of holiday
  • 2 day Sick Days
  • Free entry to Individual Fitness center in the building TietoEVRY (Ostrava), Multisport card (Brno, office Anywhere)
  • Education – IT courses, certification, language courses and personal development
  • Possibility to use a free consultation with a psychologist
  • Free coffee, tea and fruit in the workplace
  • Gifts for employees celebrating significant events such as weeding or birth of the child
  • Unique offer of calling and other telecommunication services O2 for special price

Basic information

LocationČeská republika

TechnologyVoice

Add to wishlist

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via e-mail

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via text message

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via phone

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By providing my contact information, I give consent to Tieto Czech s.r.o (IČ: 646 08 051) to process my personal data. This data will be kept for 12 months in accordance with the General Data Protection Regulation.