ITIL Customer Change Manager

Basic information

LocationBrno, Ostrava

TechnologyITIL

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Will help you with this position:

Dagmar Kurková

Dagmar Kurková

HR Specialista - Recruiter

P: +420 725 080 082

E: dagmar.kurkova@tietoevry.com

I'm interested in this job
Tietoevry is the leading digital services and software company in the Nordic countries. Tietoevry employs around 24 000 experts globally, serving thousands of enterprise and public sector customers in more than 90 countries. With six specialized businesses we help our customers to realize new opportunities and to reinvent the way we do business for good. By connecting data and people across clouds, our customers can unlock the full potential of innovation and the data their business generates, without compromising on efficiency or security. We are looking for highly-motivated individuals with a genuine interest in technology to join our team as a Customer Change Manager in Czech Republic to work with a variety of our clients within the Swedish market. We offer you interesting and challenging work, supportive colleagues and awesome benefits in the largest IT company in the Nordic countries, where you have the opportunity to develop your skills and grow with us.

With us you will be responsible for:

Coordinating customer specific changes & ensuring customer approvals
Managing incoming changes pipeline (ticket quality and data, risk analysis, time plan)  
Ensuring healthy tickets´ lifecycle in the tool, including keeping healthy backlog
Coordinating customer CAB & Technical CABs dedicated to an assigned customer/customers
Ensuring Change Management KPIs are met and corrective actions taken in case of failure (In relation to assigned customer/customers)
Providing Customer monthly service overview regarding Change Management Area for an assigned customer/customer (success rate, keep change plan, overview of standard, normal, emergency and expedite changes and anything else related to the change management process)
Secure effective communication towards customer/s, within Delivery Team/s and other stakeholders

We expect you to have:

Understanding & Knowledge of Change Management according to ITIL practices
Previous experience at an ITIL position and/or a Project Management
Fluent in English language
Strong costumer communication skills
Ability to coordinate and cooperate and being a Team player
To be curious and willing to explore independently and drives improvements
Wants to learn
Self – managed
Proactive approach

We offer:

  • The contract is for an indefinite period of time. We count on you!
  • Work partially or completely remote. Work from wherever it suits you.
  • Extra holidays. We have 25 days off plus 2 sick days.
  • We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
  • 77 CZK meal allowance on top of your salary.
  • Reward for a new colleague. Refer another colleague to us and get up to 80,000 CZK.
  • We'll support you when you're sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
  • Extra work is appreciated. When overtime is needed, we pay more than the law requires.
  • Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
  • Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.

Basic information

LocationBrno, Ostrava

TechnologyITIL

Add to wishlist

Will help you with this position:

Dagmar Kurková

Dagmar Kurková

HR Specialista - Recruiter

P: +420 725 080 082

E: dagmar.kurkova@tietoevry.com

I'm interested in this job

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Want us to contact you? Just tell us how.

via e-mail

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.

via text message

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.

via phone

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.

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ITIL Customer Change Manager
Nahrát

Poskytnutím kontaktního údaje souhlasím se zpracováním svých osobních údajů společností Tieto Czech s.r.o. (IČ: 646 08 051) a Tieto Czech Support Services s.r.o. (IČ: 03938786). Údaje budou uchovávány po dobu 12 měsíců v souladu se General Data Protection Regulation.