Service Manager for SAP

  • Location:
  • Ostrava

Do you like to improve the quality of service delivery? You want to be part of a group of people, which supplies customers with innovative cloud-based solutions ?


You will be responsible for:

  • responsibility for management the service throughout all life cycle, including monitoring compliance with deadlines, costs and quality
  • supervise the quality of the services provided on based on standardized SLA
  • close collaboration with Continuous Service Manager and Product Manager in maintaining and optimizing the quality of services and ensuring continuous service improvement
  • coordination problem and change management processes and their continual development

We expect you to have:

  • Strong managerial skills
  • Good coordination and negotiation skills
  • Has good understanding of IT processes and roles
    • ITIL v3 Foundation certification (intermediate certificates as an advantage)
    • Understands the technology behind the service
    • At least basic level vendor specific technology training
  • Understand product development process
  • Understands standardization and automation requirements in service offerings and processes
    • Is able to develop service and related processes
    • Is familiar with service models, service architectures and project management methodology
  • Experience with 2nd or 3rd level support in shared environment at least.

We offer:

  • An opportunity for major personal growth and a chance to cooperate with leading experts in Cloud technologies
  • Investment in your technical and language training, combined with applicable certifications
  • A permanent contract
  • Possibility of working from home
  • Employee benefits
  • Open and supportive workplace

Come and join us!

Contact person

Ivana Němcová

Senior HR Specialist, Recruitment

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