Application specialist for ITSM tools

  • Location:
  • Ostrava

Into our ServiceNow solutions team we are looking for a Support specialist and consultant for ITSM tools. (ticketing tool from ServiceNow, one of the biggest market players in this area).

In this position you will be responsible for:

  • creation and maintenance of customer data based on the requests,
  • application support of ITSM tool as part of incident and problem management,
  • consultations of ITSM tools for external and internal customers,
  • seeking for improvements, standardization and automation of routine work.

We are looking for:

  • who has basic knowledge or awareness of ITSM tools,
  • experience or basic knowledge of ITIL processes,
  • knows basics of IT infrastructure,
  • Is able to decide independently and quickly and likes to be member of a team,
  • and her/his English is on good level in oral and written
  • As an advantage we appreciate if you have:
    • basic knowledge of SQL and/or JavaScript
    • experience with ITSM systems (ticketing systems) like ServiceNow, BMC Remedy, etc.

We offer:

  • Working in a good team in informal environment in the Ostrava city center
  • We will invest into your education
  • Possibility of work from home
  • Program of employee benefits
Contact person

Ivana Němcová

Senior HR Specialist, Recruitment

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