With us you will be responsible for:
- actively manages assigned process or processes.
- establishes general procedures and related ways of working.
- creates and maintains related process documentation and Key Performance Indicators.
- creates process related training materials for employees.
- drives organization toward unified and effective ways of working.
- ensures that process is well implemented into ITSM tools.
- lead process related governance for owned process or processes.
- regularly analyses KPI results against predefined targets and identifies areas where support is required.
We expect you to have:
- extensive knowledge and understanding of ITIL practices
- previous experience at an ITIL related position
- project Management skills
- fluent in English language
- strong communication skills
- ability to coordinate and cooperate and being a Team Player
- to be curious and willing to explore independently and drive improvements
- wants to learn
- self – managed
- proactive approach
We offer:
- contract is for an indefinite period of time > we count on you!
- work partially or completely remote > work from wherever it suits you
- extra holidays > we have 25 days off plus 2 sick days.
- we contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
- educate yourself > we regularly organise and pay for IT courses, certifications, language training and personal development courses
- 77 Kč meal allowance on top of your salary
- reward for a new colleague > refer another colleague to us and get up to 80,000 CZK
- we'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law
- extra work is appreciated > when overtime is needed, we pay more than the law requires
- stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport
- Nordic culture > at Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open