Volné pozice

Service Manager

  • Lokace:
  • Ostrava

Service Manager is part of TietoEVRY Service Management Office department responsible for over 100 deferent Services and enabling their value. He/she is the main contact for Service Operations as well as service delivery, quality and efficiency. SM must have a strong understanding of the Service, its description and related processes.

General Responsibilities

  • Keeping the service scope according to the service description and service design package.
  • Be the interface to all related stakeholders.
  • Must be in close cooperation with Product Manager, Service Architect, Technical Architects, Specialists and other support roles.
  • Participate on regular service steering meetings with Product Manager and Service Architect.
  • Contribute to the service description and service design package creation & updates, providing inputs for service development.
  • Is responsible for approving, managing and publishing service-related knowledge articles.

Core Responsibilities

  • Recommending and maintaining a Service Improvement Plan
  • Following OLA/SLA fulfillment
  • Contributing to the Major incidents’ investigation and technical coordinator duty
  • Is responsible for the implementation of corrective actions
  • Accountable for capacity management activities
  • Accountable for transition and transformation related activities
  • Main responsible for operating service costs
  • Proposing and executing actions to decrease costs (remove unnecessary costs and optimize costs)
  • Responsible for understanding, checking and approving service-related expenses and invoices.
  • Creating a cost forecast on the monthly bases

We offer

  • working in a company with an open Finnish culture
  • possibility of personal development, working with our top engineers, international colleagues, trainings and certifications
  • working with the newest technologies
  • flexible working hours, home office
  • drinks and fruit for free at the office
  • table football
  • other internal benefits and Cafeteria systém (extra week of holidays, meal card, pension and life insurance, anniversaries, etc.)
  • company events and teambuildings – golf, summer or Christmas party, wellness days, fitness week, and many others
Kontaktní osoba

Jakub Kokeš

Senior HR Specialist - Recruiter

  • +420 607 014 745

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