Volné pozice

Voice/SIP/Genesys Specialist

  • Lokace:
  • Ostrava

For our Digital Customer Services team, we are searching for a candidate who will be forming and supporting services built on Genesys/Voice solutions. We are focusing on implementation and maintaining contact centers for our customers which are big Nordic banks, insurance companies and retail customers.

You will:

  • Work with technology teams supporting the contact center ecosystem
  • Monitor the environment for service impacting issues then solve, communicate and escalate when necessary
  • Work directly with a business and other technology areas to deliver new capabilities that will enhance our client’s customer experience as well as increase their business efficiencies
  • Constantly challenge yourself to learn as technology evolves
  • Have the freedom to be open-minded, creative, and self-critical
  • You and your team will also have the autonomy to experiment, especially in the spirit of agile – do what works, try new things, and stop doing things that don’t work

Education, Work Experience & Knowledge:

  • Ability to analyse, advise and communicate critical user and systems issues
  • Ability to prioritize across multiple competing priorities and ensure timely outcomes
  • Strong analytical and organizational skills
  • Experience collaborating with business areas to achieve business goals
  • Fast learner and driven to action
  • Ability to work well with on-site and with remote team members
  • Working knowledge of contact centers operations and ability to troubleshoot complex issues in these areas welcomed
  • Good knowledge of SIP, TCP/IP, packet tracing tools & practices
  • Genesys knowledge is beneficial

We offer:

  • Work and life balance
  • Home office possibility
  • Financial contribution for life & pension insurance
  • Cafeteria system of company benefits – you choose how to spend your credits: restaurants, wellness, culture, sports, traveling…
  • Friendly, open source company culture & modern offices with relaxing and gaming spots, free coffee and tea, fruits in the kitchens, fitness center in the building free entry for us :-)
Kontaktní osoba

Martina Honzková

HR specialist, Recruitment

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